Frequently Asked Questions

How do I top up?
Just text SUPER to 19701300. The return message will charge $6.60 and will give you $6.60 of International calling credit.

How do I use the service?
Dial the access number included in your welcome text message (xxx xxx xxx). You will then be prompted to dial the International number you wish to dial. Make sure that you dial 0011, plus the country code before your number.

The 02 8212 8881 number is a local Sydney number, and is charged at your operator’s standard rate.

Is there a maximum amount of top ups I can do in one day?
Yes, you can top up a maximum of 5 times in each 24 hour period.

Are there any fees for the service?
There are no fees or subscriptions for the service. However, there is a 10c connection charge levied for each call made.

Where can I find out the rate for a particular country?
To see the ratelist please click here.

I have sent a request for a topup, but I have not received a message back?
The messages are generally sent back straight away. Very occasionally they may be delayed by congestion on the network. In this case, do not send another message as you will be charged twice. If you have not received the message within a few hours, please contact our customer service team on the number below.

You can contact our Customer Service team by calling: 1300 366 702